For many funeral directors, who have had to limit human contact due to lockdown and social distancing restrictions, supporting and reassuring families has become one of their biggest challenges.

To try and share some practical and useful tips on how to THRIVE online, we hosted a webinar for funeral directors, showing them the different ways in which it is possible to ensure their business can be found online. Topics ranged from paid advertising on search engines, to local SEO strategies, to the benefits of appearing on comparison websites.

One of the most important and valuable services a funeral director provides to bereaved families is simply being there for them when they need it the most. This means that arrangement meetings, where families will often meet their funeral director for the first time, are a hugely significant touchstone.

Arranger wants to reassure our clients that we will be running as normal during the Coronavirus (COVID-19) pandemic

A guide to the main recommendations of the Funeral Services Customer Standards Review Consultation, with information on how you can respond to it.

Are you ready for the Scottish Code of Practice for Funeral Directors to come into force? Here's a checklist of the key points to watch out for, and how you can watch out for them.

Funeral costs are in the news again. SunLife published their annual Cost of Dying Report on 6 January 2020, which showed that prices are continuing to rise. Several national newspapers, including the Daily Telegraph and the Daily Mail, have responded to it by placing the blame on the trend for expensive send-offs.

As the internet becomes an almost universal part of our everyday lives, this is impacting people's behaviours in terms of what they expect from their funeral director. How can the funeral profession evolve its approach and use technology to meet client expectations now, and in the future?

For many, their idea of how a funeral should be is still rooted in the traditions of the Victorian era, with a church ceremony, religious hymns, black attire and top hats being the norm. While this might still be the preferred approach for many, more and more people are seeking less conventional ways to celebrate the life of their loved in a manner that is entirely individual.